Frequently Asked Questions

How long does shipping take?

• Shipping times vary by location and shipping method. Most international orders arrive within 7–14 business days.
• Once shipped, a tracking number will be provided to monitor your order’s progress.

Are there any additional fees or taxes for international orders?

• Some countries may impose import duties, taxes, or customs fees.
• Charges are included for India and the Middle East.
• In other countries, fees may be communicated at the time of customs clearance by our logistics partner.

Can I track my order?

• Yes, you’ll receive a tracking number via email once your order ships.
• You can use it to check the status and delivery estimate.

How can I contact CliqnShop's customer support?

• Reach us via email at [email protected], live chat, or phone during business hours.
• We’re committed to providing excellent support and assistance.

I received a damaged item. What should I do?

• Contact CliqnShop's customer experience team immediately.
• Retain original packaging and send photos of the item and packaging.
• Damage must be reported within 3 days of delivery.
• Outer packaging defects alone are not considered item damage.

Can I replace my product?

• If the item is damaged or incorrect, you may return it for a refund or exchange.
• Refer to our Returns and Exchanges policy for eligibility details.

What is KYC?

• KYC stands for "Know Your Customer."
• It involves collecting personal information such as name, address, and government-issued ID to verify your identity.

Is KYC mandatory for all customers?

• KYC is not required for every purchase.
• It is typically needed for high-value or regulated items such as luxury goods, supplements, or age-restricted products.
• KYC will be requested only when applicable by our compliance team.

Is my personal information secure during the KYC process?

• Yes, we follow industry best practices to protect your sensitive information from unauthorized access or misuse.

What warranty is provided for products purchased on CliqnShop?

• Warranty coverage depends on the manufacturer and the product.
• Check the product description or contact our support team for more details.

How are typographical errors in product listings handled on CliqnShop?

• We reserve the right to correct typographical errors and update product information as needed.
• If you find an error, please inform our support team.

What should I do if I receive the wrong item or an item different from what was described?

• Contact our support team right away.
• We will arrange a return or exchange to ensure you receive the correct item.